Return & Exchange Policy

At LIHAI HAIR, product quality and customer experience are important to us. Please review the following policy before requesting a return or exchange.

90-Day Quality Assurance

LIHAI HAIR provides a 90-day quality assurance period from the shipping date.

If you experience a product quality issue within this period, please contact our customer service team first. We will review the situation and provide an appropriate solution based on the condition of the product.

Photos or videos may be requested to help us better understand the issue.

Return & Exchange Conditions

For a standard return or exchange, the product must be new, unused, and in resalable condition.

To qualify, the hair must:

• Not be cut or trimmed
• Not be dyed, bleached, permed, or chemically treated
• Not be washed
• Not be installed or worn
• Remain in its original condition
• Include the original packaging, tags, and accessories

Products that have been altered, used, or are no longer suitable for resale cannot be accepted for a standard return or exchange.

How to Request a Return or Exchange

Please contact us before sending any product back.

1. Contact our customer service team and provide your order information.
2. Briefly explain the reason for your return or exchange.
3. If needed, provide clear photos or videos of the product.
4. Once your request is confirmed, we will provide the correct return instructions and return address.
5. After the returned product is received and inspected, we will contact you regarding the next step.

Please do not send a package back without contacting us first.

Shipping Costs

For returns or exchanges requested for personal reasons, return shipping costs are the customer's responsibility.

If the issue is confirmed to be related to the product or an incorrect item was sent, our customer service team will provide an appropriate solution.

Any additional shipping, customs, or handling charges related to a customer-requested return may be the customer's responsibility.

Contact Us

For return, exchange, or quality-related questions, please contact us before shipping anything back.

Instagram: @lihaiipro_official
WhatsApp: +86 176 6393 9283
Tel: +86 176 6393 9283
Email: service105@cnlihai.com
Website: lihaiipro.com

Please include your order number when contacting us so we can assist you more efficiently.